Online Booking Terms and Conditions
Before using the Sandwell Leisure Trust online booking system, please take the time to read the Terms and Conditions.
Opening times of Leisure Centres and Facilities may vary and can be subject to change. You are advised to check with the Centre/Facility you intend to use.
Changes to the Leisure Pass membership are subject to regular review.
All Leisure Hub users will need to register online before using Leisure Hub to book any chosen activity.
Lost or damaged wristbands/tokens must be reported immediately at your local Leisure Centre. An administration fee will be charged for membership identification.
Any change in personal details or circumstances,which make your membership ineligible must be notified to the Memberships team (firstname.lastname@example.org) or nearest Leisure Centre/Facility. Please not Leisure Hub will give all members the opportunity to update their own details online.
The Leisure Pass may only be used by the person to whom it is issued. The sharing of Leisure pass details with the intent of defrauding Sandwell Leisure Trust will result in the appropriate action being taken.
Sandwell Leisure Trust reserves the right to refuse the use of a Leisure Pass, to withdraw the leisure Pass if it is misused and to refuse admission to Leisure Centres/Facilities.
24 hours notice must be given to cancel all pre-booked activities (except fitness classes, gym sessions & lane swimming) whether paid or unpaid. Failure to do this will result in you being charged for that activity and prevented from using SLT facilities until payment for outstanding arrears is paid. Cancellations for badminton & squash courts must be completed by telephone or in person at the centre which the courts are booked.
Online bookings are non-refundable.
If you or any of your household are unwell or suffering from the symptoms of COVID-19 please do not attend the centre.
SLT members will be able to book 7-days ahead from 6.30am for all activities. Non-members can book up to 48-hours ahead for all activities.
Failure to cancel FOUR hours before the session or failure to attend the session or failure to check in to a session will result on the following: -
A charge (based on the cost of the session) being charged to that member. We have limited availability and need to ensure everyone has equal opportunity to book a session.
The advanced membership benefit being suspended until the cost of that session has been cleared and paid off the booking system. The booking system will not allow any future booking on this membership number until the booking debt has been cleared. To clear a booking debt the customer can call 0300 012 0121 & select the centre of their booking or this can now be paid on Leisure Hub on the member account.
Members can cancel their classes / gym session or swimming online by logging into the members area and selecting cancel. The option to cancel will not show after the four hour deadline has passed.
Disabled persons must show and indicate proof of disability on application form to gain free swimming
Please check the details carefully before submitting your booking.
You will be asked to check in at reception (or kiosk) using your membership identification when attending the Centre/Facility.
This video will show you how to book an activity.
Select an activity or leisure centre