Swim Academy returns!
We are pleased to announce that Swim Academy will return to Portway Lifestyle Centre, Haden Hill Leisure Centre and Wednesbury Leisure Centre on 7th September 2020. Swim Academy will return to Smethwick Swimming Centre and Langley Swimming Centre from Monday 21st September 2020.
Our small team of Activity coordinators are currently working to contact all Swim Academy members. They will be doing this In the order of day of lessons starting Monday etc. please do not worry if someone you know has been contacted prior . Please note our reception team are unable to take calls on swimming lesson related queries at this time, if you have a specific question not covered in the frequently asked questions below please email the site in question directly and a member of the team will respond to your email.
Haden Hill Leisure Centre Hadenhillinfo@slt-leisure.co.uk
Wednesbury Leisure Centre firstname.lastname@example.org
Portway Lifestyle Centre Portwayinfo@slt-leisure.co.uk
Smethwick Swimming Cenre SmethwickSCinfo@slt-leisure.co.uk
Langley Swimming Centre LangleySCinfo@slt-leisure.co.uk
Please do not attend your class if you or any of your family are experiencing COVID-19 symptoms. You maybe asked to leave the centre and session with imeadiate effect by a member of SLT staff should they suspect you are displaying symptoms of COVID-19.
Swim Academy Frequently Asked Questions.
Is it safe to come back to swimming lessons?
According to the scientific literature, there is no increased risk of contracting COVID-19 from swimming in chlorinated pools, and pool operators adhering to previously set guidelines will control risk from waterborne COVID-19. SLT have conducted Risk Assessments alongside external consultants implementing control measures, which will continually be monitored and reviewed alongside government and governing body guidance. An external Health & Safety Consultant has signed off centres as ‘Covid Secure’ from measures implemented prior to reopening.
With swimming lessons restarting in September, when will my direct debit payments start again?
You will be contacted by one of our activity coordinators in relation to restarting your Direct Debit payment, should you wish to do this your first payment will be on 1st October 2020.
Centres closed in March, so what will happen to any pre-paid swimming lessons I didn’t receive, will I get a refund?
Block payers will still have the same number of lessons remaining as they did when we closed in March. For Direct Debit payers we will calculate the amount that is due for the month of September and we will reduce this by any amount of refund that is due as a result of the closure in March.
I want to sign up for lessons, can I do this now?
Currently we are focusing on trying to ensure all our pre-existing students have a place on the programme, once this has been done we will more than happy to talk to you about joining Swim Academy.
My lesson takes place at Tipton Leisure, Smetwick Swimming Centre or Langley Swimming Centre?
Those site have not yet reopened, we will be following the same contact process when swim academy restarts at these pools.
Will my lesson place and time still be the same when swimming lessons restart?
Our programmes have been updated to adhere to all government and governing body guidelines, therefore times and days of your lesson may have changed. The centre’s Activity Coordinator will contact you to discuss the changes and options available to you.
Will I have the same teacher?
Our swimming teachers must now work their entire shift from the same area of the pool. This means that you may have a different teacher for your lessons going forward, but don’t worry, they will be sure to introduce themselves and will be looking forward to meeting you!
If I am not ready to return to swimming lessons yet, can I suspend my lessons and will my current place be held?
Yes swimming lessons can be suspended, however, we cannot guarantee your current place will be available when you return.
I am concerned about social distancing in swimming lessons, how many will be allowed in swimming lessons when they restart?
This depends on which centre’s pool your lesson is in, however maximum capacities have been calculated following government and governing body guidance and all of our lessons comply. In addition, our swimming teachers will structure every lesson to ensure 2m distancing between pupils is maintained.
When should you arrive at lesson?
Please do not enter the centre more than 10 minutes before the start of your lesson. If you are early, please remain in your car/away from the entrance to support with social distancing.
My child has not been swimming for a long time and is nervous about returning.
We completely understand that returning to lessons after a long break will be difficult for some and there are things we will do to support this. Your childs activity coordinator will call you to discuss all changes and answer any questions/queries/concerns you/your child may have. The first lesson will be planned to introduce all pupils to their teacher, class and any changes that have been implemented to put pupils at ease. The lesson itself will involve reintroducing confidence practices, pool rules and water safety as well as fun activities to make your childs return to lessons safe, fun and enjoyable.
Are spectators allowed?
Spectator seating is limited due to social distancing measures in place. Only be one parent/guardian will be allowed to accompany your child. If your child is over the age of 8, you may wish to drop them off for their lesson and pick them up afterwards.
Do we have to wear a face covering?
WHO (World Health Organisation) guidance states that face coverings should not be worn during physical activity. However, those not taking part in swimming activities, i.e. parent/guardian spectators, should wear a face covering whilst in the facility. It is important to use face coverings properly and wash your hands before putting them on and taking them off.
Who do I talk to if I have a question about my childs lesson/progression etc?
To comply with social distancing, your childs swimming teacher will not be able to have any face to face conversations before, during or after lessons. Please email the centres Activity Coordinator who will respond via email or telephone if you would like to discuss your childs swimming lesson.
Are changing rooms open?
Changing rooms are available, however where possible, please come ‘beach ready’ to limit the amount of time you need to spend in the changing room before your lesson. After your lesson, we recommend showering at home and to again spend as little time in the changing rooms as possible.
Are lockers available?
Lockers are available and will be regularly cleaned and sanitised, however cleaning stations will also be available for you to clean before and after use.
How will social distancing work in lessons?
All lessons have been planned to ensure social distancing is maintained. Maximum bather loads and maximum lesson capacities have been calculated, pupils will be stationed 2m apart, teachers will teach from poolside and will maintain social distance from others, lesson times will be staggered to reduce the number of people in the area at the same time, there will be no physical contact between teachers and swimmers (unless in an emergency), swimming teachers will be assigned to a section of the pool, thus minimising movement of groups around the facility, poolside signage will be in place to remind all of social distancing, some games/activities will be adapted for social distancing purposes. Pupils will also manage or have parent/guardian support with own hygiene and self-care such as blowing their nose, putting their goggles on, putting a swimming hat on, to reduce the need for physical contact and toilet use will be used on an urgent needs basis only so please ensure your child has been to the toilet before their lesson starts.
Will teachers be poolside for all groups?
In line with governing body guidance, all of our lessons will be taught with the teacher on poolside. Where normally a teacher would be in the water, parents/guardians can be in the water to assist their own children at the direction of the swimming teacher if required.
Are showers available?
Showers are available, however we advise showering before and after the lesson at home to support social distancing in the changing rooms.
What extra measures are taking place in terms of keeping pools safe, clean & hygienic?
Firstly, no one should enter the facility if they, or a member of their household, has, or have, any signs or symptoms of COVID-19 and all government guidelines should be adhered to. We have increased cleaning frequency in all areas of our centres, social distancing measures are in place and hand sanitizing stations and cleaning stations are available throughout the facility. Equipment use will be limited where possible, however, all equipment used for lessons will be thoroughly cleaned before and after use, it will be allocated to individual pupils and will not be shared, and pupils will be discouraged to put any equipment in their mouths.
What sites will be resuming lessons and when?
Lessons will resume from 7th September at Wednesbury Leisure Centre, Haden Hill Leisure Centre and Portway Lifestyle Centre. Swim Academy will return to Smethwick Swimming Centre and Langley Swimming Centre from Monday 21st September 2020.
If I cancel will I lose my place?
Yes, however if you wish to return in the future, our Activity Coordinators will discuss all available options to suit your needs when you rebook.