Membership FAQs

Suspensions

How do I suspend my membership?

If you need to suspend your membership, our self-service portal makes it quick and hassle free. Simply follow these steps:

  1. Log into your account via the portal https://sandwell.perfectgym.com/ClientPortal2 
  2. Navigate to the ‘Account’ section, then select ‘Contract Details’
  3. Select your relevant membership – From here you can choose to freeze your membership for a set period

Members on a Joint Membership, Family Membership should complete this online form instead and our team will process this for you. Please do not cancel your direct debit linked to your membership, as that will cancel your membership which may incur additional fees. You can suspend your membership for a maximum of 3-months, twice per year. Your membership will re-start on the date you request.


I have suspended my membership but want to start back sooner?

Not a problem, email the membership team and they can get your membership active: memberships@slt-leisure.co.uk please include your membership number, name and address 


Is there a minimum notice period for suspending my membership?

Yes, we require 30 days notice. 



Cancellations

How do I cancel my membership?

If you need to cancel your membership, our self-service portal makes it quick and hassle free. Simply follow these steps:

  1. Log into your account via the portal https://sandwell.perfectgym.com/ClientPortal2   
  2. Navigate to the ‘Account’ section, then select ‘Contract Details’
  3. Select your relevant membership – From here you can choose to cancel your membership.

Members on a Joint Membership, Family Membership should complete this online form and the team will get this arranged for you.


Is there a minimum notice period for cancelling my membership?

Yes, we require 30 days notice. 


General


Why do you charge admin fees on some memberships? 

A fee is applied to most DD memberships incl Swim Lessons to support the ongoing associated costs with managing & processing memberships. This fee is competitive against many other leisure operators, without the need to enforce lengthy contracts. To confirm once joined fitness members will still be able to freeze their membership free of charge for up to 6 months. 



I have joined but want to swap my membership to another type? 

Please advise reception and they will make the arrangements to change your membership


I am a ONE CARD member, but wish to change to a Joint Membership?

Please complete this form and the team can make the arrangements for you. 


I need to change my address.

Please notify reception and they will amend this for you.


Can I transfer my membership to someone else?

All memberships are non-transferrable.


I work for an approved Corporate Company - how do I get my payments reduced?

Please take along evidence which shows you work for one of our approved corporate companies to the reception team at the leisure centre, and they will make the arrangements to have your payments changed.


I need to cancel a booking made on my membership account.

You can cancel your booking online by logging into the members area and selecting ‘cancel’. The option to cancel will not show after the 2 hour deadline has passed.