FAQs

We are pleased to announce the re-opening of our facilities in line with the proposed Government guidance. All dates and activities are subject to the lifting of Government restrictions and all activities will be delivered in a Covid-secure manner.

Before you attend your first session back don’t forget to register for Leisure Hub, our new online booking system. SLT members and non-members should register before attending.

Register for Leisure Hub here

Outdoor sport facilities re-opened at Tipton Sports Academy, Portway Lifestyle Centre and Hadley Stadium on Monday 29th March. Sports such as football, tennis and athletics are permitted for formally organised groups of adults and under 18s. Spectators will not be permitted.

From Monday 12th April indoor gym and swimming facilities re-opened for use individually or within household groups. These activities are available at Portway Lifestyle Centre, Wednesbury Leisure Centre, Tipton Sports Academy, Tipton Leisure Centre, Haden Hill Leisure Centre and Smethwick Swimming Centre. Online booking will be required for these sessions and Covid-secure measures will be in place, you can find out more in our FAQ’s below. Swimming lessons & club activities for under 18’s have also resumed, find out more here.

On Monday 17th May indoor group fitness classes are set to resume, social distancing will be in place and sessions must be pre-booked online. We shall be releasing some additional news regarding our new booking system very soon. From this date indoor sports bookings will also re-start, this includes racquet sports and water-based club activities for over 18’s.

Many members & customers have loved being back with us pre-lockdown and the feedback has been amazing about the safe systems introduced. If you are not quite ready to return then don’t worry. You can freeze your membership again for a time period that suits you.

We will be delivering services in accordance with Covid-19 secure guidelines and are doing everything possible to operate safely and be ready when you are. On your first visit you will notice a number of changes supporting social distancing and Covid-19 secure guidance. Please view our useful video of what you can expect and what is expected of you to ensure you can enjoy your visit and our staff can support a safe experience. 

We all want to return to normal and enjoy our leisure time as quickly and safely as possible, but we really need your patience and support to ensure we are here to provide you with the service you love.



General FAQ

How will SLT be controlling attendances ?

As part of Covid-19 Secure re-opening measures and leading industry guidance, online pre-booking will be required for all gym and swimming sessions to manage attendances.

SLT One Card members will be able to pre-book 7 days ahead from 6.30am, they can cancel a pre-booked session online up to 4 hours before the start of each session. 

Concessionary, Standard and Free Swimming members can book 48 hours ahead.

How do I book a gym session, fitness class or lane swim session?

You can book all sessions online at www.slt-leisure.co.uk and simply select book online.

I'm a current SLT member registering for Leisure Hub, what information do I need?

Before you register on Leisure Hub you will need the following information:

  1. The email address on your existing account ( if you do not have this please contact the Leisure Centre of your choice who will provide details)
  2. Your Membership Number ( if you do not have this please contact the Leisure Centre of your choice who will provide details)

Click here to register for Leisure Hub if you are an existing SLT member.

Can non-members still come? 

Non-members are able to attend swim sessions however are unable to book gym sessions. Non-members will be able to book 24 hours ahead from 6.30am. For example a non-member will be able to book on Tuesday at 6.30am for a swim on Wednesday evening. Non-members must pay and pre-book in advance for their activity, refunds are not available for any cancellations. 

How can I book a family swim/splashtime session?

It is currently not possible to book in advance for more than one person for any swim session online. We are aware of this problem and are working on a solution with our IT developers. You are able to pre-book a family swim by calling the centre on 0300 012 0121 or attending the centre. Please note that due to reduced capacity you should not turn up to the session without pre-booking.

Do I need to wear a face mask? 

Following recent changes in Government and local Public Health guidance for leisure operators we are now required to ask all customers to wear a face covering when entering any Sandwell Leisure Trust facility from Monday 12th October. This includes in reception areas, changing rooms and toilets, corridors & stairways, spectating areas and when entering and leaving fitness studios and the gym.

However you do not and should not wear your face covering whilst exercising. If you have a medical condition which restricts you from wearing a covering, please let a member of the team know. As per Government guidelines children under 11 are not required to wear face coverings.

What happens if I can’t attend a pre-booked session? 

ONE card members must cancel their session up to 4 hours before the start of the session, you can cancel a booking by logging in to the booking system and clicking "View future bookings". Select the booking then click "cancel" and then select "request booking cancellation". 

Pre-paid activities however cannot be cancelled online or changed and no refunds will be given.

Cancellations with less than 4 hours notice before the session, none attendance, or not checking in will result in the following:

A charge (based on the cost of the session) will be incurred and you will be unable to pre-book any further sessions until payment is made for this outstanding balance of non-attendance. You have 20 minutes to check into your pre-booked gym or swim session before occurring a charge.

To clear this balance please call 0300 012 0121 and select the centre of your booking.

Those with Standard or Concessionary Leisure Passes and Non-members must pay and pre-book in advance for their activity, refunds are not available for any cancellations.

If you are a member and book up to four hours before the booking starts you will be charged (based on the cost of the session) if you cancel the session and or do not attend. 

We want to ensure everyone has the opportunity to pre-book and access available sessions.

How do I become a member?

https://online.slt-leisure.co.uk/LhWeb/en/Public/Home/Memberships 

Select membership you want at the centre you are most likely to use, then select buy now.

This takes you to log in page where you need to set up an account.


If you are re-joining or a new member use this option, please note you will need an active email address you have not used with SLT previously. You will need to verify email address before you return to the basket to complete your membership purchase

How many sessions can you book a day?

Each member can book one gym session & one swim session per day. To ensure fairness and allow as many customers as possible to enjoy the service, we politely request that you do not book sessions if you are not going to attend.

How many bookings can I have in my basket at one time?

You can make 6 bookings over the days available to book in one transaction. For members this is 6 bookings 48 hours ahead, for non-members this is 6 bookings 24 hours ahead.

How long are the sessions in gym & classes?

When running classes will be 60, 45 or 30 minutes. Gym sessions will be 60 minutes* to support effective social distancing measures, managing attendance numbers and in accordance with the latest Covid-19 secure government guidance. *Selected centres have extended gym session durations.

How can I check opening hours and session times?

You can find a list of our opening hours here and our most up to date timetable here.

Why are the opening hours/timetable reduced?

We will be introducing more sessions and increased hours in a gradual and phased approach as confidence and attendances increase. This will be kept under continuous review and will be subject to the latest guidance and the financial viability to deliver those services. 

I’m trying to book a gym session online but it doesn’t show as a drop down option. Can you help please? 

As a new member you will not see the gym session option until you have had the opt out code added to your membership. To get this added please click on this link to review our waiver agreement. If you agree to the waiver please email memberships@slt-leisure.co.uk who will get this added as quickly as possible for you.

Please note non members can not book the gym currently.

I’m a standard / concessionary member but unable to cancel my session, why is this?

The only members who can cancel sessions are One Card members. Four hours notice is essential to ensure you are not charged. 

All sessions where a payment has been made are non-refundable unless the session is cancelled by SLT.

Can concessionary & standard card members book 48 hours ahead?

Yes they can. Payment must be made at time of booking and bookings can’t be cancelled under any circumstances. 

Will the changing rooms be open for use?

Customers attending pre-booked activities must attend ready to participate. Changing rooms are now open and showers are available in selected areas, remember to always follow social distancing. 

When did memberships become live again?  

When SLT re-opened all memberships were reactivated and made live, members can choose to continue to suspend their membership and either pay as they go for pre-booked activities or wait until they are ready to return. 

When will my first direct debit be taken? 

If you paid for your Direct Debit on 1st January this has been credited to your account and your first direct debit will be on 1st June 2021.

If you usually pay your Direct Debit on the 12th of each month your first Direct Debit payment will be on 12th May 2021.

If you didn’t pay your Direct Debit on 1st January as you were suspended but are due to return on 12th April your first payment will be on 1st June 2021 however you will pay two Direct Debit payments to cover May’s payment. If you wish to continue suspending your membership please let our memberships team know by no later than 31st March 2021. You can email the team at memberships@slt-leisure.co.uk. 

I’d like to come back but I’m not ready?

We understand that you may not be ready to return to our centres yet, if you wish to suspend your membership you can do so by filling in our online form or emailing our memberships team at memberships@slt-leisure.co.uk. Please note the team require 30 days notice prior to the payment date.

What level of cleaning will be taking place at the centres?

All of our facilities have increased cleaning regimes, with an emphasis on cleaning and disinfecting frequently touched objects and surfaces such as door furniture, tables, lockers, exercise equipment etc. Enhanced cleaning will be taking place prior to, during and between sessions to support customers and staff.

All sites have installed hand sanitising equipment for use by the public and staff. We do have an expectation that our customers follow new procedures to help them enjoy their visit.

Posters will be displayed prominently in all public areas reinforcing the public health campaign.

All chemicals are sourced from a long standing & trusted local company who have supported us through this difficult time. 

Will my carer be able to come to a session with me / will I be able to come to a session as a carer?

Anyone attending the Centre as a carer will need to book a space and pay for the session online prior to attending the leisure centre of their choice. Upon arrival, once the staff have identified you are there in a caring capacity, you will be refunded the session fee.

Please remember to bring to bring the debit/credit card you made the booking on in order for us to refund you.

Carers linked to the Portway Pass can still attend without booking.

Will Sauna and Steam be available at Haden Hill Leisure Centre/Smethwick Swimming Centre?

Sauna and steam will not be available initially, we will continue to review industry guidance and share any updates on our website and social media pages.

Why are there new hours of operation at Harry Mitchell Leisure Centre and Langley Swimming Centre? 

The COVID pandemic has forced SLT to implement a number of changes to our opening hours across the sites. The new opening hours will be available on the timetable. Users of these facilities will be able to use Smethwick Swimming Centre.

Can I use a voucher or a guest pass for a free session?

No vouchers or guest passes are being accepted at the moment. But we will reinstate this once we are able to resume to a more normal service. 




Sports specific FAQ

Are indoor sports available?

Indoor sports bookings are set to re-start on 17th May ,this includes racquet sports and water-based club activities for over 18’s.

Are outdoor sports available?

Outdoor sport facilities will re-open at Tipton Sports Academy, Portway Lifestyle Centre and Hadley Stadium from Monday 29th March. Sports such as football, tennis and athletics will be permitted for formally organised groups of adults and under 18s. Spectators will not be permitted.




Swimming specific FAQ

Will swimming be open and if so at what centres?

Pre-bookable swimming sessions will be available at Haden Hill Leisure Centre, Wednesbury Leisure Centre, Smethwick Swimming Centre and Tipton Leisure Centre. This will be kept under continuous review as customer confidence and demand returns. The re-opening of all facilities including swimming pools will also be determined by financial viability to do so and will remain under regular review to adapt and change as required.

How do I book a swim session?

You can book all sessions online at www.slt-leisure.co.uk and simply select book online.

What happens if I can’t attend a pre-booked session? 

ONE card members must cancel their session up to 4 hours before the start of the session, you can cancel a booking by logging in to the booking system and clicking "View future bookings". Select the booking then click "cancel" and then select "request booking cancellation". 

Pre-paid activities however cannot be cancelled online or changed and no refunds will be given.

Cancellations with less than 4 hours notice before the session, none attendance, or not checking in will result in the following:

A charge (based on the cost of the session) will be incurred and you will be unable to pre-book any further sessions until payment is made for this outstanding balance of non-attendance. You have 20 minutes to check into your pre-booked gym or swim session before occurring a charge.

To clear this balance please call 0300 012 0121 and select the centre of your booking.

Those with Standard or Concessionary Leisure Passes and Non-members must pay and pre-book in advance for their activity, refunds are not available for any cancellations.

We want to ensure everyone has the opportunity to pre-book and access available sessions.

What level of swimming ability do I need to be to attend?

Lane swimming attendees must be competent swimmers, this means you must be able to safely jump into deep water, tread water for 1 minute continuously and swim 1 length continuously using a recognised swimming stroke.

Can I book a whole lane for private use for my friends and family?

No, initially lane swimming are public lane sessions and are bookable on individual session places only. Public swim sessions and family swim sessions will be available, individual session places must be booked and under 8’s policy applies.

Can non-members still come? 

Non-members will be able to book 24 hours ahead from 6.30am. For example a non-member will be able to book on Tuesday at 6.30am for a swim on Wednesday evening. Non-members must pay and pre-book in advance for their activity, refunds are not available for any cancellations. 

How many sessions can you book a day?

Each member can book one gym session, one fitness class and or one lane swim session per day. 

If you are booking a family swim you will need to book in all members of the family separately. If you are a member you must book the other individuals as non-members.

How can I check opening hours and session times?

You can find a list of our opening hours here and our most up to date timetable here.

Why are the opening hours/timetable reduced?

We will be introducing more sessions and increased hours in a gradual and phased approach as confidence and attendances increase. This will be kept under continuous review and will be subject to the latest guidance and the financial viability to deliver those services. 

Will the changing rooms be open for use?

Customers attending pre-booked activities must attend ready to participate. Changing rooms are now open and showers are available in selected areas, remember to always follow social distancing. 

Will showers and other facilities be available on my visit?

Showers, water fountains, some changing areas and some other facilities you may normally use will be out of action initially. We would ask all users to prepare for their visit, where possible come ready to take part in any activity and leave promptly to enable cleaning and preparation to take place for subsequent sessions.

Will I need to be wearing my swimming costume when I arrive at the centre?

Yes we ask customers, where possible, to come ‘beach ready’ with swimwear on under clothes.  

Is all swimming bookable all of the time?  

Yes, all activities are pre-bookable online and paid for in advance for non-members.

How long will swimming sessions be?

All sessions will be 45 or 60 minutes in duration. Changing rooms will be open however all customers are asked to come arrive “pool ready – swimming costume under clothes” to reduce the amount of time in the changing area. There will be a designated changeover time between each session.

How will lane swimming operate?

Social distancing measures will be maintained in line with Covid-19 Secure Guidance. Pre-booking will also maintain the strict limiting of attendances per session.

Please note that to book Lane Swimming you must be a competent swimmer, this means you must be able to safely jump into deep water, tread water for 1 minute continuously and swim 1 length continuously using a recognised swimming stroke.

Maintain good visual awareness of other swimmers during each session. Over taking in a lane can only be done when it is safe to do so and social distancing can be maintained. Where social distancing cannot be achieved overtaking is restricted to the end of the lane where swimmers should allow faster swimmers through.

Please swim in the most appropriate lane for your ability and rest at the end of the lane only, be conscious of others.

Can I come with my household?

Yes you can but you will need to pre-book each session individually, social distancing will be still be required and under 8’s policy applies.

I tried to book online but I can only book for myself, why is this?

The booking system will only allow one transaction per booking number. If three people wanted to swim at same time they would need to book on their individual membership number or as a non-member.

If three or four of us book the same time we will be allowed to swim in the same lane?

We are not able to guarantee that everyone can swim in the same lane, this will be subject to booking availability and lane capacity for each session.

How wide will the swimming lanes be?

Lanes are typically 2m apart and can operate safely in line with Swim England and Covid-19 Secure guidance for social distancing.

How many people will be allowed per lane?

A maximum of 10 people will be allowed per lane and social distancing must be maintained during each session. Haden Hill Leisure Centre, Wednesbury Leisure Centre and Tipton Leisure Centre will be operating three lanes and Smethwick Swimming Centre is operating 2-4 dependant on the session.

Swimmers swim at different speeds how will this work to ensure social distancing? 

Lane swimming etiquette should be maintained which allows for over taking in a lane when it is safe to do so and social distancing can be maintained. All swimmers should maintain good visual awareness of each other and their swimming during each session. Public swimming sessions are available for those not ready to attend a lane swim session.

Will there be lanes just for children / young people?

We will operate ability lanes subject to needs and demands including fast and slow lanes and age limited dependant on bookings. However this is not guaranteed and all swimmers should maintain good visual awareness of each other during each session. Our public swim and family swim sessions don’t have an age or ability limit however under 8’s policy applies.

Will the lockers be available and how will you keep those clean?

Yes lockers can be used, customer self-sanitising stations are provided in conjunction with regular cleaning schedules by our staff.

Can I leave my belongings on the side of pool?

No, lockers should be used as per normal operating procedures. Lockers will be in included in our additional cleaning routine.

Will there be any swimming at Portway Lifestyle Centre?

The hydrotherapy pool will be opening to support the swim academy programme. Other sessions are still under review.

If you would like to an enquiry about a future booking please contact Portwayinfo@slt-leisure.co.uk.

Why is there no swimming at Langley Swimming Centre?

We are opening facilities in line with the latest guidance and safe operation of facilities. As we re-open we will consider the introduction of other aquatic activities including swimming lessons, school sessions and clubs. Where there is demand and facilities are financially viable to do so we will consider the re-opening of further centres.

Is free swimming for over 60’s and under 16’s still running? 

Free swimming is available for Sandwell residents will be available for over 60s every day until 1pm and for ages 16 and under during school holidays. Sessions must be booked online find out more here.

What’s the youngest age a swimmer can come on their own?

Under 8’s swimming is not permitted in Lane Swimming sessions. Children 8 years and over must be able to swim competently on their own to participate in a lane swimming session. Children of all ages are permitted in public swim and family sessions however under 8’s policy applies.

Are spectators allowed?

No, initially spectators will not be permitted.  For advice on Swim Academy visit here.

Can I wait in reception for family members swimming?

Yes, but only for children 8-years and over, adults waiting for adults must drop off and arrange to pick up after a session has finished.

Can I stay longer if next session is not full?

No, you will need to pre-book into this session prior to its start. You can check at the reception for the availability of any proceeding sessions.

Can I bring a drink?

Yes you can bring your own drinks, however only cold drinks are permitted on poolside.

What protective equipment will lifeguards be wearing? 

Our staff will wear appropriate uniform and protective clothing in-line with all Covid-19 Secure guidance and safe operation of swimming pools. Staff are also trained to the highest standards and in accordance with latest safe operating procedures. Current lifesaving and industry guidance does not require pool staff to wear any additional protective equipment for their role however additional protective measures are used and trained for a lifesaving incident and or treatment of first aid.

Have Swimming Lessons restarted?

In line with the Government guidance Swimming Lessons are due to restart from Monday 12th April, we will be sharing more information soon.

When can our club restart their sessions?

Club sessions for under 18s are due to restart from 12th April providing social distancing measures are maintained and pool opening operation is financially viable. Club activities for over 18s will be permitted from 17th May with the same measures in place. All clubs must also adhere to strict Covid-19 Secure Swim England guidance.


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