FAQs
General FAQs Swimming-Specific FAQs Membership FAQs
Before you attend your first session back don’t forget to
register for Leisure Hub, our new online booking system. SLT members and
non-members should register before attending.
Existing SLT Members: Register for Leisure Hub Here
New members: Register for Leisure Hub here
General FAQs
Booking Activities:
- ONE Card Members, Concessionary Leisure Pass holders, Standard Leisure Pass holders can book 7-days ahead from midnight.
- Pay as you go non-members can book 2-days ahead from midnight.
- Up to 5 activities are permitted to be booked in any one transaction / booking.
- Only one activity can be booked at the same time.
- You cannot book yourself more than one place onto any activity at the same time.
- Those with Standard or Concessionary Leisure Passes and Non-members must pay and pre-book in advance for their activity, refunds are not available for any cancellations.
We politely request that you are courteous to your fellow customers and not over book sessions and only book those you are going to attend.
How do I book a gym session, fitness class, sauna or lane swim session?
You can book fitness classes, sauna and lane swimming at Haden Hill online at www.slt-leisure.co.uk and simply select book online.
There is no requirement to pre-book gym or swim sessions.
I'm a current SLT member registering for Leisure Hub, what information do I need?
Before you register on Leisure Hub you will need the following information:
- The email address on your existing account ( if you do not have this please contact the Leisure Centre of your choice who will provide details)
- Your Membership Number ( if you do not have this please contact the Leisure Centre of your choice who will provide details)
Existing SLT Members: Register here
Can non-members still come?
Non-members are able to attend swim sessions however are unable to book gym sessions. Non-members will be able to book 2 days ahead from midnight. Non-members must pay and pre-book in advance for their activity, refunds are not available for any cancellations.
Non-members will be required to purchase a membership ID (wrist band or sticker) for £5.20
All replacement Membership ID's will be charged at £5.20 for all users
What happens if I can’t attend a pre-booked session?
If you can't attend your pre-booked session ONE card members can cancel their booking up to 4 hours before the start of the session. To cancel any pre-booked session log into your leisure hub account select "View future bookings". Select the booking you want to cancel then click "cancel" and finally select "request booking cancellation".
Pre-paid activities however cannot be cancelled online or changed and no refunds will be given.
Cancellations with less than 4 hours notice before the session, none attendance, or not checking into session either at reception or fast track kiosks will result in the following:
A charge (based on the cost of the session) will be incurred and you will be unable to pre-book any further sessions until payment is made for this outstanding balance of non-attendance. You have 20 minutes to check into your pre-booked gym or swim session before occurring a charge.
You can clear this balance by logging into your Leisure Hub account.
Those with Standard or Concessionary Leisure Passes and Non-members must pay and pre-book in advance for their activity, refunds are not available for any cancellations.
If you are a member and book up to four hours before the booking starts you will be charged (based on the cost of the session) if you cancel the session and or do not attend.
We want to ensure everyone has the opportunity to pre-book and access available sessions.
How do I become a member?
Select the membership you want at the centre you are most likely to use, then select buy now.
This takes you to log in page where you need to set up an account.
If you are re-joining or a new member use this option, please note you will need an active email address you have not used with SLT previously. You will need to verify email address before you return to the basket to complete your membership purchase
How many bookings can I have in my basket at one time?
You can make 5 bookings over the days available to book in one transaction.
How can I check opening hours and session times?
You can find a list of our opening hours here and our most up to date timetable here.
View our timetable and opening times here
I’m a standard / concessionary member but unable to cancel my session, why is this?
The only members who can cancel sessions are One Card members. Four hours notice is essential to ensure you are not charged.
All sessions where a payment has been made are non-refundable unless the session is cancelled by SLT.
Can concessionary & standard card members book ahead?
Yes they can, 7 days ahead from midnight. Payment must be made at time of booking and bookings can’t be cancelled under any circumstances.
Can I use a voucher or a guest pass for a free session?
No vouchers or guest passes are being accepted at the moment. But we will reinstate this once we are able to resume to a more normal service.
Swimming Specific FAQ
How do I book a swim session?
You don't need to pre-book swimming sessions, simply attend the centre, you can view a timetable here. Aqua Fit sessions however will still need to be booked online.
What happens if I can’t attend a pre-booked session?
ONE card members must cancel their session up to 4 hours before the start of the session, you can cancel a booking by logging in to the booking system and clicking "View future bookings". Select the booking then click "cancel" and then select "request booking cancellation".
Pre-paid activities however cannot be cancelled online or changed and no refunds will be given.
Cancellations with less than 4 hours notice before the session, none attendance, or not checking in will result in the following:
A charge (based on the cost of the session) will be incurred and you will be unable to pre-book any further sessions until payment is made for this outstanding balance of non-attendance. You have 20 minutes to check into your pre-booked gym or swim session before occurring a charge.
You can clear this balance by logging into Leisure Hub.
Those with Standard or Concessionary Leisure Passes and Non-members must pay and pre-book in advance for their activity, refunds are not available for any cancellations.
We want to ensure everyone has the opportunity to pre-book and access available sessions.
What level of swimming ability do I need to be to attend?
Lane swimming attendees must be competent swimmers, this means you must be able to safely jump into deep water, tread water for 1 minute continuously and swim 1 length continuously using a recognised swimming stroke.
How can I check opening hours and session times?
You can find a list of our opening hours here and our most up to date timetable here.
View our timetable and opening times here
Swimmers swim at different speeds how will this work to ensure social distancing?
Lane swimming etiquette should be maintained which allows for over taking in a lane when it is safe to do so and social distancing can be maintained. All swimmers should maintain good visual awareness of each other and their swimming during each session. Public swimming sessions are available for those not ready to attend a lane swim session.
Will there be lanes just for children / young people?
We will operate ability lanes subject to needs and demands including fast and slow lanes and age limited dependant on bookings. However this is not guaranteed and all swimmers should maintain good visual awareness of each other during each session. Our public swim and family swim sessions don’t have an age or ability limit however under 8’s policy applies.
Can I leave my belongings on the side of pool?
No, lockers should be used as per normal operating procedures. Lockers will be in included in our additional cleaning routine.
Is free swimming for over 60’s and under 18’s still running?
Free swimming is available for Sandwell residents will be available for over 60s every day until 1pm and for ages 18 and under during school holidays. Please note Family Swim sessions are not included in free swimming.
What’s the youngest age a swimmer can come on their own?
Under 8’s swimming is not permitted in Lane Swimming sessions. Children 8 years and over must be able to swim competently on their own to participate in a lane swimming session. Children of all ages are permitted in public swim and family sessions however under 8’s policy applies.
Can I bring a drink?
Yes you can bring your own drinks, however only cold drinks are permitted on poolside.
How do I sign up for swimming lessons?
Click here to open the booking portal
You will see 3 options, like this:
- If you already have an account, enter your email and password to log in
- If you are already an SLT member but don't yet have an online account, click the first blue box option, "I'm an existing SLT card holder/member..."
- If you are a NEW customer/parent, click the second blue box option, "I would like to sign up for a membership..."
- Please note your account should be setup in the name of the primary payer to ensure your payments can go through and be linked up successfully.
Once you have registered and logged in, you will see the following screen:
Click Course Hub and you will then be able to select the lesson you want to book onto.