Great customer service at Portway Lifestyle Centre

Portway Lifestyle Centre

We just wanted to send you a quick note to say a big “thank you” for such great customer service. 

I rang on Monday, and spoke with Claire, regarding the possibility of visiting the Centre to view the facilities with my parents. Claire was incredibly helpful and very informative about the options available to them and very welcoming of their coming to visit. 

We decided to visit that afternoon and were greeted by the friendly staff at Reception. Phil kindly escorted us around the Centre, explaining what and where each of the facilities were. He couldn’t have been any more helpful in answering all of our questions. 

My parents were very impressed, not only by the great customer service, but also by the excellent standard of the facilities and how courteous the other members and staff were. It really did make for a very positive impression. 

We’re hoping that Dad gets the sign-off, at his next appointment with his orthopaedic consultant, to begin the hydrotherapy and possibly the power-assisted chairs. We will then register both Mum & Dad at the same time for membership. 

Many thanks once again, in particular to Claire and Phil.