Customer Charter

Customer Charter

Sandwell Leisure Trust is here to ensure that our customers receive an efficient and quality service.

Sandwell Leisure Trust
Carnegie Building
Victoria Road
Tipton
West Midlands
DY4 8SR

Tel: 0300 012 0121
Fax: 0121 521 4440
Email: info@slt-leisure.co.uk
Opening hours: Monday - Thursday 9.00am - 5.30pm, Friday 9.00am - 5.00pm


Customer Charter

Sandwell Leisure Trust is here to ensure that our customers receive an efficient and quality service. We always welcome comments, suggestions, compliments and complaints.

Our Promise is...

Our facilities:

  • Will clearly display our opening times

  • Will display activities/events available at all Sandwell Leisure Trust sites

  • Will display pool temperatures at all times

  • Will be welcoming and inviting to all

  • Will have clearly signposted areas

Our Staff:

  • Will be friendly and happy to help

  • Will greet all customers on each visit

  • Will offer encouragement and support

  • Will be easily identifiable by name badge and uniform

  • Will answer all telephone calls in a friendly and professional manner

  • Will ensure the safety and welfare of customers at all times

  • Will make cleanliness a priority in our leisure centres

  • Will ensure vending machines are available at all times and repairs reported immediately

We will measure our progress by analysing customer feedback monthly.

You can write to us, email us at info@slt-leisure.co.uk or complete a comments form on site and post it in the blue box on the Customer Information Station.

Alternatively, you call the Chief Executive, Paul Slater or our Operations Manager, Ash Rai, on 0121 521 4426 or email them at info@slt-leisure.co.uk.

We constantly strive to improve and update our facilities to achieve our aim:

Creating an Active Sandwell!

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