Customer Charter
Sandwell Leisure Trust is here to ensure that our customers receive an efficient and quality service.
Sandwell Leisure Trust
Castlemill
4th Floor
Burnt Tree
Tipton
West Midlands
DY4 7UF
Tel: 0845 659 4815
Fax: 0121 521 4440
Email: leisure@sandwell.gov.uk
Opening hours: Monday - Thursday 9.00am - 5.30pm, Friday 9.00am - 5.00pm
Customer Charter
Sandwell Leisure Trust is here to ensure that our customers receive an efficient and quality service. We always welcome comments, suggestions, compliments and complaints.
Our Promise is...
Our facilities:
Will clearly display our opening times
Will display activities/events available at all Sandwell Leisure Trust sites
Will display pool temperatures at all times
Will be welcoming and inviting to all
Will have clearly signposted areas
Our Staff:
Will be friendly and happy to help
Will greet all customers on each visit
Will offer encouragement and support
Will be easily identifiable by name badge and uniform
Will answer all telephone calls in a friendly and professional manner
Will ensure the safety and welfare of customers at all times
Will make cleanliness a priority in our leisure centres
Will ensure vending machines are available at all times and repairs reported immediately
We will measure our progress by analysing customer feedback monthly.
You can write to us, email us at leisure@sandwell.gov.uk or complete a comments form on site and post it in the blue box on the Customer Information Station.
Alternatively, you call the Chief Executive, Paul Slater or our Operations Manager, Ash Rai, on 0121 521 4426 or email them at paul_slater@sandwell.gov.uk or ash_rai@sandwell.gov.uk.
We constantly strive to improve and update our facilities to achieve our aim:
Creating an Active Sandwell!
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